Cozent JDA Manugistics Application and Integration Support

Cozent has JDA certified functional and Oracle techno-functional resources to handle Demand and Fulfillment integration tasks. Cozent can assemble rightly skilled team to manage day to day integration activities between your ERP system and other sub systems with JDA modules.

Value proposition

Cozent offers JDA certified remote onshore coordinator coupled with offshore Oracle Techno-Functional resources to manage day to day integration programs. This team composition ensure keeping your operating cost low yet have a robust team to ensure data accuracy and JDA plan completions. Cozent offers this as either a staff augmentation service or a monthly fixed fee managed service. Cozent cost is 1/3 of a full time equivalent cost. Cozent can assign multiple shared resources to address 24X7 support needs. Cozent offering also addresses your employee attrition issues and retraining cost on newer releases.

Operations Support

Cozent offshore engineers can run (DITL) Day In The Life jobs and monitor logs to ensure successful completion.

Techno-Functional Support

Cozent can assign JDA certified functional resources and Sr. Level Techno-Functional resources to investigate issues, carryout root cause analysis and bring closure to the issue.

Skill Sets

Cozent has years of experience with Unix/Linux Shell scripts, Oracle SQL/PLSQL batch programs, SCPO database schema objects. We can bring in a rightly skilled support team.

Communication

Cozent has years of experience in managing communications with your end users, onsite IT team members. We assign VoIP lines, group Email address, GoToMeetings and SKYPE for face to face online communications.

Reporting

Cozent offshore team conducts weekly status meeting discussing the open tickets and gather client’s priorities. Once a month onshore coordinator conducts monthly meeting with CIO/client manager to address any concerns and to hear how service can be improved.

Service Level Agreements

Cozent will work with you to come up with mutually agreed service level agreements (SLA) such as time to responds on high, medium and low priority issues.

Supporting Bug Fix Releases

Cozent team can also work on bug fixes on batch programs, packaging them as min/major releases to the production system.

Testing

Cozent can your organization with testing. We understand that regression, system integration, user acceptance testing is important and Cozent engineers can assist with data setup and run the DITL and handhold business users for validation and signoff.

  • Superior Consolidated Industries, Peoria, IL

    Cozent helped SC2 with ERP Implementation. SC2 awarded Cozent with multiyear post production support

  • OPW

    OPW Fluid, Kansas City, Kansas

    Cozent helped OPW with a six months ERP Implementation.

  • Corus

    Corus Steel, Chicago, IL

    Cozent helped Corus with their Infrastructure support for Supply Chain software installation

  • Footprint

    Footprint third party logistics, Lisle, IL

    Cozent helped Footprint with their Infrastructure support for Supply Chain software installation

  • PSAV

    PSAV Presentation Services, Schaumburg, IL

    PSAV awarded a multiyear ERP Infrastructure support contract to Cozent

  • Empire

    Empire Today (Carpet), North brook, IL

    Cozent helped Empire Today with ERP Implementation. Empire awarded Cozent with multiyear post production support

  • American Girl

    American Girl, Middleton, WI

    Cozent helped American Girl with Supply Chain automation on a multiyear rollout

  • American Bar

    American Bar Association, Chicago, IL

    Cozent helped ABA with Business Intelligence software development for Marketing Target List preparation system for events management

  • Health Fitness

    Formerly Focused Health, North brook, IL

    Cozent helped Focused Health with their Application Infrastructure support

  • Aisin Automotive Casting

    Aisin Automotive Casting, London, KY

    Cozent helped AAC with ERP Implementation. AAC awarded Cozent with multiyear post production support

  • Aisin Brake Inc

    Aisin Brake Inc, Terre Haute, IN

    Cozent helped ABI with ERP Implementation. ABI awarded Cozent with multiyear post production support

  • Eaton Steel

    Eaton Steel, Detroit, MI

    Cozent helped Eaton Steel with ERP Implementation

  • eAlliance Corp

    eAlliance Corp, Naperville, IL

    Cozent partnered with eAlliance on multiple ERP implementations projects

  • ID Systems

    ID Systems, New Jersey

    ID Systems awarded Cozent with multiyear Business Process post production support

Contacts

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