Cozent has JDA certified functional and Oracle techno-functional resources to handle Demand and Fulfillment integration tasks. Cozent can assemble rightly skilled team to manage day to day integration activities between your ERP system and other sub systems with JDA modules.
Cozent offers JDA certified remote onshore coordinator coupled with offshore Oracle Techno-Functional resources to manage day to day integration programs. This team composition ensure keeping your operating cost low yet have a robust team to ensure data accuracy and JDA plan completions. Cozent offers this as either a staff augmentation service or a monthly fixed fee managed service. Cozent cost is 1/3 of a full time equivalent cost. Cozent can assign multiple shared resources to address 24X7 support needs. Cozent offering also addresses your employee attrition issues and retraining cost on newer releases.
Cozent offshore engineers can run (DITL) Day In The Life jobs and monitor logs to ensure successful completion.
Cozent can assign JDA certified functional resources and Sr. Level Techno-Functional resources to investigate issues, carryout root cause analysis and bring closure to the issue.
Cozent has years of experience with Unix/Linux Shell scripts, Oracle SQL/PLSQL batch programs, SCPO database schema objects. We can bring in a rightly skilled support team.
Cozent has years of experience in managing communications with your end users, onsite IT team members. We assign VoIP lines, group Email address, GoToMeetings and SKYPE for face to face online communications.
Cozent offshore team conducts weekly status meeting discussing the open tickets and gather client’s priorities. Once a month onshore coordinator conducts monthly meeting with CIO/client manager to address any concerns and to hear how service can be improved.
Service Level Agreements
Cozent will work with you to come up with mutually agreed service level agreements (SLA) such as time to responds on high, medium and low priority issues.
Supporting Bug Fix Releases
Cozent team can also work on bug fixes on batch programs, packaging them as min/major releases to the production system.
Cozent can your organization with testing. We understand that regression, system integration, user acceptance testing is important and Cozent engineers can assist with data setup and run the DITL and handhold business users for validation and signoff.