Cozent Oracle E-Business Suite Business Process Support

Cozent has subject matter expertise in supporting Oracle EBS business processes. For more than a decade Cozent helped companies run Oracle EBS. Cozent has functional and techno-functional resources to address business process issues from financials, procurement, order management and manufacturing modules.

Fixed Fee Support

Cozent offers monthly fixed fee service to address Oracle EBS business process issues. Cozent will assign need Sr. Level Functional SMEs, Techno-Functional resources to monitor open tickets, carryout root cause analysis and find resolutions to the problems.

Value proposition

Cozent has the ability to cost effectively assemble a team with rightly skilled resources who can address issues in a timely manner. Cozent also offers both regular hours support and 24X7 support options for multi-country installations. Cozent offering also addresses your employee attrition issues and retraining cost on newer releases.

Hand Holding End Users

Cozent offering includes direct communication with the end user to address issues quickly. Cozent has the experience in working with the end users via online tolls such as GoToMeeting to understand users issues and to walk them thru step-by-step on issue resolutions.

Functional and Techno-Functional Issues

Cozent assigns Functional specialists (SME) who can work with your different depart heads and speak their language to understand, clarify and resolve their issues. Cozent also assigns Techno-Functional resources to investigate process flow, track data flow, identify root cause and suggest recourse to address the problem.

Functional Advisory Role

Cozent can advise your users on what Oracle EBS product can do and what is beyond standards functions of the packaged software. We can further suggest customizations and extensions to address unique requirements of your business.

Reporting

Cozent offshore team conducts weekly status meeting discussing the open tickets and gather client’s priority in addressing them. Once a month onshore coordinator conducts monthly meeting with CIO/client reporting manager to address any concerns and to hear how Cozent can improve its services.

Service Level Agreements

Cozent will work with the customer to maintain certain SLAs such as time to responds on high, medium and low priority issues.

Daily/Weekly/Monthly Support activities

Cozent will work with the customer to carryout out daily, weekly and monthly routine business process support activities.

Upgrades & Bug fixes

Cozent will work with the customer on software upgrades and bug fixes. Cozent has the experience in identifying business risk while applying software patches, advising customers with mitigating options.

  • Superior Consolidated Industries, Peoria, IL

    Cozent helped SC2 with ERP Implementation. SC2 awarded Cozent with multiyear post production support

  • OPW

    OPW Fluid, Kansas City, Kansas

    Cozent helped OPW with a six months ERP Implementation.

  • Corus

    Corus Steel, Chicago, IL

    Cozent helped Corus with their Infrastructure support for Supply Chain software installation

  • Footprint

    Footprint third party logistics, Lisle, IL

    Cozent helped Footprint with their Infrastructure support for Supply Chain software installation

  • PSAV

    PSAV Presentation Services, Schaumburg, IL

    PSAV awarded a multiyear ERP Infrastructure support contract to Cozent

  • Empire

    Empire Today (Carpet), North brook, IL

    Cozent helped Empire Today with ERP Implementation. Empire awarded Cozent with multiyear post production support

  • American Girl

    American Girl, Middleton, WI

    Cozent helped American Girl with Supply Chain automation on a multiyear rollout

  • American Bar

    American Bar Association, Chicago, IL

    Cozent helped ABA with Business Intelligence software development for Marketing Target List preparation system for events management

  • Health Fitness

    Formerly Focused Health, North brook, IL

    Cozent helped Focused Health with their Application Infrastructure support

  • Aisin Automotive Casting

    Aisin Automotive Casting, London, KY

    Cozent helped AAC with ERP Implementation. AAC awarded Cozent with multiyear post production support

  • Aisin Brake Inc

    Aisin Brake Inc, Terre Haute, IN

    Cozent helped ABI with ERP Implementation. ABI awarded Cozent with multiyear post production support

  • Eaton Steel

    Eaton Steel, Detroit, MI

    Cozent helped Eaton Steel with ERP Implementation

  • eAlliance Corp

    eAlliance Corp, Naperville, IL

    Cozent partnered with eAlliance on multiple ERP implementations projects

  • ID Systems

    ID Systems, New Jersey

    ID Systems awarded Cozent with multiyear Business Process post production support

Contacts

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